For Buyers • March 18, 2018

Buying your home: A step-by-step approach

by Windermere Windsor

There is a lot to consider when you decide to buy a home, especially if it is your first. How much home you can afford? What kind of loan should you choose? Which neighborhoods are both affordable and a good investment? These are just a few of the questions you’ll be asking yourself. But with an experienced agent to help you, you’ll get the guidance you need to come up with the right answers−and a home you love.

First things first

Before you start shopping, you need to find out how much home you can afford to buy. Your agent can refer you to a loan officer who will help you determine how much of a down payment you can manage, as well as the monthly payment, taxes and insurance costs. Your lender can then pre-qualify you for a dollar amount, which can help you focus your search. You can also get a quick, rough estimate of monthly mortgage costs at Windermere.com; there’s a mortgage rate calculator on every listing detail page.

Create a wish list

Once you know your price range, talk to your agent about the home features you need and the ones you would prefer. The former might include number of bedrooms or suitable space for a home office, while the latter might include hardwood floors or a pantry. By clearly communicating your needs and preferences, you can help you agent narrow down the selection and avoid wasting your time.

Check out a few neighborhoods

Be sure to talk to your agent about what you’re looking for in a neighborhood. Are property values your highest priority? Great schools? A short commute? Small-town atmosphere? Big-city amenities? Your agent will try to narrow down the affordable neighborhoods that fit your criteria. Then you can either explore them with your agent or get a sense of each neighborhood on your own.

Shop for a loan

There are many different loan programs to choose from. You’ll want to find one that offers you the best terms for your current situation and future plans. Your agent can give you the names of several mortgage specialists who can review your options with you and help you determine which loan is the most advantageous. Once you’re approved for a loan, sellers will consider you a more attractive prospective buyer.

Make an offer

You’ve finally found the right house in the right neighborhood. It fits your practical needs, has potential and just feels right. So how do you ensure that you keep the price as affordable as possible without running the risk of losing it? Your agent has the expertise to help you make the right offer. He or she knows what comparable houses are selling for, how long they’ve been on the market, and whether or not the asking price for the home you want is fair. Your agent can also offer excellent advice when it comes to making a counteroffer.

Seal the deal

Once you’ve found the home you want and your offer has been accepted, you give the seller an earnest-money deposit. Your agent draws up a purchase and sale agreement; it’s the contract that outlines the details of the property transfer from the seller to you. This contract is typically contingent on the home passing a structural inspection and you obtaining approval for financing.

The inspection lets you know if the house has any major issues and how well it has been maintained. Remember, no house is perfect. If the inspection uncovers some problems, your agent can help you determine whether to ask the seller to handle or pay for the repairs or to renegotiate the price of the home.

When the inspection is concluded and any loose ends resolved, you “close” on the home. Closing is when you and the seller sign all the papers, you pay your share of the settlement fees, and the documents are recorded. Your agent will be a happy to answer any questions throughout this complex process.

Home at last

When you buy a home, you get more than just a place to live. You get the satisfaction of having a place that is truly yours, one that reflects your style and provides a comfortable setting for you and your family. Buying a home also gives you a substantial annual tax deduction and a way to build wealth over the years.

If you have questions about the buying or selling process, or are looking for an agent in your area, we have professionals that can help you. Contact us here.

Housing Trends • March 17, 2018

He Shed She Shed

by Windermere Windsor

The general consensus is that the She Shed is the answer to the Man Cave; a new movement that’s meant to knock man caves down to second place. Well, we respectfully disagree with this silly crusade. Everyone needs a little “me” space and we believe they both can be rocked by boys and girls alike. Get some peace and quiet among all the hectic and crazy that life can be with these personal shed ideas.

She Sheds

Craft – Whether its scrapbooking, knitting, sewing, or working on that long list of DIY projects you’ve saved on Pinterest, this is the place to make it happen. No more cluttered space in the home.

Reading Room – The ideal place to hide out and read without getting interrupted. Go for a Boho vibe, clean and chic style, a feminine Victorian look, or whatever tickles your fancy.

Spa – Always wanted a bigger tub to soak your worries away in, but don’t have the space in your house? Turn a shed into a spa dream getaway with bubble bars, bath bombs, candles, and of course, a bottle of bubbly.

He Sheds

Arcade – This throwback shed space is for the lover of old-school video games. It’s just crying out for Pinball, Space Invaders, and our personal fave, Pac-Man.

Sports Den – Packed floor-to-ceiling with his favorite sports memorabilia, a flat screen TV, and a man-sized couch. Now you’ll have a no judgment zone where you can eat chicken wings and watch sports to your hearts content. Touchdown.

For Both:

Wine Room – Do you and your partner need a place to escape together? Make this shed a theme you can both enjoy, like wine. Whether you need a break from the kids, your pets, or each other, think of it like an adult time out, but with wine.

Home Office – Not the most fun option, but quite possibly the most practical. Whether you work from home or just need a space to pay the bills, this shed provides a quiet place to get stuff done.

Check out more great Shed inspiration on our Pinterest board.

Senior Transitions • March 16, 2018

10 Tips for Senior Citizens Downsizing Homes or Moving

by Windermere Windsor

10 Tips for Senior Citizens Downsizing Homes or Moving from Gentle Giant Moving Company

Gentle Giant takes the time to work with seniors during transitional periods.

Moving senior citizens, retirees, and the elderly is emerging as a specialty service as baby-boomers are faced with downsizing themselves while simultaneously transitioning their parents to one of the many types of senior housing.

Below you will find Gentle Giant Moving Company‘s helpful 10 Tips for Moving Seniors:

Start with a floor plan of your new space.
A floor plan may be the single most important thing you can have. It will tell you how much furniture you can fit, and help you decide where everything will go before you step foot into your new home.

Reduce the amount you have to move.
Downsizing can be physically exhausting and emotionally draining, but many items that have been accumulated in a home over many years can’t or shouldn’t be squeezed into a new home. So take your time and ask for help. If you have children who no longer live there, ask them to retrieve their possessions. Give things to friends and family. Have a yard sale and/or donate some items to charity. If you can’t bring certain items that you’re not ready to part with, consider using a storage facility.

Begin in areas of the house no longer in use.
This strategy will be least disruptive to normal life and will help develop some momentum to carry you through other areas of the home later on.

Have a sorting system.
Use colored stickers to identify items that are going with you, elsewhere, or to-be-determined. Make a list of potential recipients, such as loved ones or charity or auction, and match up items to them instead of coming up with different recipients as you sort through items one by one.

Start with large items and work toward smaller ones.
Sorting through large furniture pieces first will create a sense of progress for the person who is moving. This will make it easier to sort smaller items later on, because it will be clearer what storage will be available in the new home.

Block off a certain amount of time for working each day and stick to it.
Start and stop at a certain time. Don’t get sidetracked. You’ll be surprised how much you can accomplish.

Focus on one area at a time.
Dealing with a whole house can be overwhelming. Break it up into smaller chunks by focusing on one part of a room at a time. Then move on to the next.

Packing – Let the movers take care of it.
A professional move coordinator like the ones at Gentle Giant can recommend a professional packing crew to help prepare your dishes, linens, furniture, you name it. Hiring such a team will make packing go by much faster, and your items will be safer as they are moved.

Create a Move-Day suitcase with the essentials for the first 24 hours in your new home.
Set aside a couple of outfits, a set of dishes, towels and sheets. Include a first aid kit and a flashlight, or even a night light. You’ll have what you need at your fingertips instead of having to dive into many different boxes to find what you need.

Be patient – with yourself and others.
Moving is hard, especially for seniors who may be leaving a home where they’ve spent decades with their family. Remember it’s okay to be sad about parting with things, however the goal is not to get rid of everything – just to simplify. Set aside down time, and reward yourself or the person you are helping at various stages in the process. Accept that there will be a range of emotions.

Gentle Giant Moving Company is a 35 year old Boston-based national moving company with offices across the country providing customers with licensed, insured, and professional moving services

For Buyers • March 15, 2018

How to Hire a Home Inspector

by Windermere Windsor

Is this the year you make the leap to buy your first home?

A home is a major investment and, for many people, the greatest financial asset they have. With so much at stake, it makes sense to do what you can to protect your financial interest. Getting a home inspection is a smart, simple way to do just that.

When you make a written offer on a home, insist the offer include that your contract is contingent on a home inspection conducted by a qualified inspector. You’ll have to pay for the inspection yourself, but an investment of a few hundred dollars could save you thousands of dollars and years of headaches. If you’re satisfied with the results of the inspection and are assured that the home you’re purchasing is in good shape, you can proceed with your transaction, confident that you are making a smart purchase.

Hire a professional

When you are ready to hire a home inspector, be sure they’re licensed in your state. They should be able to provide you with their license number, which you can use to verify their status with the appropriate government agency. The best way to find an inspector is to ask your real estate agent for a recommendation. Even among licensed and qualified home inspectors, there can be a difference in knowledge, performance, and communication skills, so l it’s a good idea to do some research to ensure that you get the type of inspection you need.

What to ask your home inspector

Ask the right questions to make sure you are hiring the right professional for the job.

What does your inspection cover?

Insist that you get this information in writing. Then make sure that it’s in compliance with state requirements and includes the items you want inspected.

How long have you been in the business?

Ask for referrals, especially with newer inspectors.

Are you experienced in residential inspections?

Residential inspection in a unique discipline with specific challenges, so it’s important to make sure the inspector is experienced in this area.

Do you make repairs or make improvements based on inspection?

Some states and/or professional associations allow the inspector to perform repair work on problems uncovered in an inspection. If you’re considering engaging your inspector to do repairs, be sure to get referrals.

How long will the inspection take?

A typical single-family dwelling takes two to three hours.

How much will it cost?

Costs can vary depending upon a variety of things, such as the square footage, age, and foundation of the house.

What type of report will you provide and when will I get it?

Ask to see samples to make sure you understand his or her reporting style. Also make sure the timeline works for you.

Can I be there for the inspection?

This could be a valuable learning opportunity. If your inspector refuses, this should raise a red flag.

Are you a member of a professional home inspector association? What other credentials do you hold?

Ask to see their membership ID; it provides some assurance.

Do you keep your skills up to date through continuing education?

An inspector’s interest in continuing education shows a genuine commitment to performing at the highest level. It’s especially important with older homes or homes with unique elements.

What doesn’t a home inspection cover?

For a variety of reasons, some homes will require specialty inspections that are not covered by a typical home inspection. A specialty inspection might include such items as your home’s sewer scope, septic system, geotechnical conditions (for homes perched on steep slopes or where there are concerns regarding soil stability) or underground oil storage tank. If you have any questions about whether or not your home needs a specialty inspection, talk to your real estate agent.

Northern Colorado Real Estate • March 14, 2018

Private Piece Of Land With 10 Acres

by Windermere Windsor

Having trouble finding the right home? Come build your dream home on this 10 acre lot, zoned residential, with well established trees around the property for your privacy. Power at edge of property. Taps not included, need to be bought through the town of Nunn. Call agent for more details.

For more information, please visit: https://windermerewindsor.com/listing/76431865 or call Stephanie Woodard at (970) 460-4303.

For Buyers • March 14, 2018

In the market to buy a home? Make a list and check it twice.

by Windermere Windsor

Are you thinking of buying a home, and you aren’t sure exactly where to start? Here is a checklist to help you get ready to make your home dreams come true:

Decide where you want to live! Are you where you want to be? Generally, you will want to plan on staying in your home for at least 5-7 years in order for you investment to pay off, so it’s important to look at homes in an area that will meet your needs over the long term.

Explore the market. Once you know where you will be looking for homes, you can start to explore. Get to know the neighborhoods, the school districts, the local businesses, and community amenities.

Make a list of what you need and want. Create a list of the things in a home that are most important to you. Like the number of bedrooms/bathrooms, home features, commute times, etc. Then make a list of things that you would like to have, but aren’t as important, such as a fireplace, a large back yard, or a pool. It may help you to create a Pinterest board with your favorite home features that you can share with your agent when you’re ready to start looking.

Search for comparable houses in your market. Once you know where you’d like to buy and what type of house you’re looking for, you can start to realistically assess how much it will cost. Use an online search tool like windermere.com to see what’s for sale in your preferred neighborhood(s) and the value of the homes.

Take a good look at your finances. Once you have an idea of what homes cost, you can start figuring out how much money you need for a down payment, monthly mortgagepayments, property taxes, etc. Make sure to check your credit score to ensure that everything is in order before applying for a home loan.

Develop your financial plan. Determine how much you need to save for your down payment and create a plan and timeline to achieve this goal. Outstanding debt can drag down your credit score, so make sure that paying down debt is a part of your plan.

Find a real estate agent! Once you’ve met your financial goals, it’s time to find a real estate agent. The best place to start is by asking friends and family for a referral. You can also search on real estate websites, like windermere.com, to find an agent that specializes in the area you are looking to live.

Get pre-approved for your home loan. Your agent should be able to refer you to a mortgage representative who can assist with the financing of your new home. The first step is to get pre-approved so that you know exactly how much home you can afford. Not only does this allow you to refine your home search, but it can also give you a competitive advantage when there are multiple buyers bidding on the same property.

Start shopping! This process involves everything from searching for homes online to visiting open houses on the weekends. But perhaps the most important part of this process is going on a good-old-fashioned home tour with your real estate agent. Looking for homes online lets you search more efficiently, but there’s nothing like seeing the home – and its surroundings – first hand.

The bidding process. The bidding process differs from region to region and season to season, but ultimately you should look to your agent to help you develop a plan based on your priorities and financial abilities. Depending on the market where you’re buying, there could be multiple buyers bidding for the same home, so it’s a good idea to have a well thought out strategy ahead of time.

Offer acceptance & earnest money. Once a seller accepts your offer you are required to put down an earnest money deposit to show that you are committed to purchasing the house. This money is held jointly by the seller and the buyer in a trust or escrow account. The earnest money goes towards your down payment and closing costs upon the closing of the home sale.

Home inspection. Most home sales are pending until a home inspection is completed. This is when a home inspector checks the condition of a home, such as the foundation, roof, windows, insulation, electrical, and heating components. If a home inspection turns up the need for repairs, it can end up being a tool for re-negotiations with the seller.

Home appraisal. This is an all-important step to getting the financing you need for your new home. An appraisal is performed to assess the true value of a home, which in turn, determines how much a lender is willing to give you to buy it. Appraisals protect banks from getting stuck with property that’s worth less than they’ve invested. And it protects you from paying too much for a house simply because it was love at first sight.

Purchase your home insurance. A standard homeowner’s insurance policy typically covers your home, your belongings, injury or property damage to others, and living expenses if you are unable to live in your home temporarily because of an insured disaster.

Closing! The closing marks the final step of the home purchase process. This is when the deed to a property is legally transferred from the seller to the buyer who then takes possession of the home. In simple terms, this is when you get the keys to your new home and you can officially move in.

If you have any additional questions about the home buying process, contact a local real estate agent.

For Sellers • March 13, 2018

Selling Your Home? Go Through This Safety Checklist With Your Real Estate Agent

by Windermere Windsor

Selling your home can be stressful for many reasons. Not only are you trying to get the best financial return on your investment, but you might also be working on a tight deadline. There’s also the pressure to keep your home clean and organized at all times for prospective buyers. One thing you can be sure of when selling your home is that there will be strangers entering your space, so it’s important for you and your agent to take certain safety precautions.

Go through your medicine cabinets and remove all prescription medications.
Remove or lock up precious belongings and personal information. You will want to store your jewelry, family heirlooms, and personal/financial information in a secure location to keep them from getting displaced or stolen.
Remove family photos. We recommend removing your family photos during the staging process so potential buyers can see themselves living in the home. It’s also a good way to protect your privacy.
Check your windows and doors for secure closings before and after showings. If someone is looking to get back into your home following a showing or an open house, they will look for weak locks or they might unlock a window or door.
Consider extra security measures such as an alarm system or other monitoring tools like cameras.
Don’t show your own home! If someone you don’t know walks up to your home asking for a showing, don’t let them in. You want to have an agent present to show your home at all times. Agents should have screening precautions to keep you and them safe from potential danger.

Talk to your agent about the following safety precautions:

Do a walk-through with your agent to make sure you have identified everything that needs to be removed or secured, such as medications, belongings, and photos.
Go over your agent’s screening process:
- Phone screening prior to showing the home
- Process for identifying and qualifying buyers for showings
- Their personal safety during showings and open houses
Lock boxes to secure your keys for showings should be up to date. Electronic lock boxes actually track who has had access to your home.
Work with your agent on an open house checklist:
- Do they collect contact information of everyone entering the home?
- Do they work with a partner to ensure their personal safety?
Go through your home’s entrances and exits and share important household information so your agent can advise how to secure your property while it’s on the market.

Your safety, as well as that of your agent and your home, is of paramount importance when selling a property. For more information, visit:

http://www.mercurynews.com/los-gatos/ci_26509084/realtors-issue-safety-tips-folks-who-are-selling

http://realtormag.realtor.org/sales-and-marketing/feature/article/2014/09/safety-talk-you-need-have-clients

Housing Trends • March 12, 2018

Indoor Air Quality Basics

by Windermere Windsor

Most of us tend to think of air pollution as something that occurs outdoors where car exhaust and factory fumes proliferate, but there’s such a thing as indoor air pollution, too. Since the 1950’s, the number of synthetic chemicals used in products for the home has increased drastically, while at the same time, homes have become much tighter and better insulated. As a result, the EPA estimates that indoor pollutants today are anywhere from five to 70 times higher than pollutants in outside air.

Luckily, there are many ways to reduce indoor air pollution. We all know that buying organic and natural home materials and cleaning supplies can improve the air quality in our homes, but there are several other measures you can take as well.

How pollutants get into our homes

Potentially toxic ingredients are found in many materials throughout the home, and they leach out into the air as Volatile Organic Compounds, or VOCs. If you open a can of paint, you can probably smell those VOCs. The “new car smell” is another example of this. The smell seems to dissipate after a while, but VOCs can actually “off-gas” for a long time, even after a noticeable smell is gone.

We all know to use paint and glue in a well-ventilated room, but there are many other materials that don’t come with that warning. For instance, there are chemicals, such as formaldehyde, in the resin used to make most cabinets and plywood particle board. It’s also in wall paneling and closet shelves, and in certain wood finishes used on cabinets and furniture. The problems aren’t just with wood, either. Fabrics—everything from draperies to upholstery, bedding, and carpets—are a potent source of VOCs.

The good news about VOCs is that they do dissipate with time. For that reason, the highest levels of VOCs are usually found in new homes or remodels. If you are concerned about VOCs, there are several products you can buy that are either low- or no-VOC. You can also have your home professionally tested.

How to reduce VOCs in your home

Make smart choices in building materials.

For floors, use tile or solid wood—hardwood, bamboo, or cork – instead of composites.
Instead of using pressed particle board or indoor plywood, choose solid wood or outdoor-quality plywood that uses a less toxic form of formaldehyde.
Choose low-VOC or VOC-free paints and finishes.

Purify the air that’s there.

Make sure your rooms have adequate ventilation, and air out newly renovated or refurnished areas for at least a week, if possible.
Clean ductwork and furnace filters regularly.
Install air cleaners if needed.
Use only environmentally responsible cleaning chemicals.
Plants can help clean the air: good nonpoisonous options include bamboo palm, lady palm, parlor palm, and moth orchids.
Air out freshly dry-cleaned clothes or choose a “green” cleaner.

Fight the carpet demons.

Choose “Green Label” carpeting or a natural fiber such as wool or sisal.
Use nails instead of glue to secure carpet.
Install carpet LAST after completing painting, wall coverings and other high-VOC processes.
Air out newly carpeted areas before using.
Use a HEPA vacuum or a central vac system that vents outdoors.

Prevent Mold.

Clean up water leaks fast.
Use dehumidifiers, if necessary, to keep humidity below 60 percent.
Don’t carpet rooms that stay damp.
Insulate pipes, crawl spaces, and windows to eliminate condensation.
Kill mold before it gets a grip with one-half cup of bleach per gallon of water.

We hope this information is helpful. If you would like to learn more about VOCs and indoor air quality, please visit: http://www.epa.gov/iaq/.

Housing Trends • March 11, 2018

Tiny Homes Promote Quality over Quantity

by Windermere Windsor

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Are you fascinated about downsizing? Do you love small places? Does a simple and serene ambiance sound like music to your ears? Then hop on the bandwagon and get yourself a ‘tiny house’ because we all know the best things come in small packages.

What’s a tiny house? Tiny houses have recently hit the real estate market by storm. The to-go models typically range from 100-175 square feet, while the larger, more permanent cottage styles are usually around 250 to 500 square feet. With a multitude of floor plan choices that include full kitchens and bathrooms, heating, AC, and a reasonable range of prices, a tiny house couldn’t be more practical.

What tiny house are you? The best part about tiny homes is that you get to pick whichever one compliments your lifestyle and needs the most. Are you more of a beach house or cabin in the woods type of person? What about a pool house for your backyard or an art or yoga studio? Or maybe you’re guilty of always wishing there was somewhere else for your mother-in-law to stay while she’s in town. On the other hand, if you’re looking for something less permanent, then a to-go model might be more your speed. You can grab your house whenever you are feeling an itch of wanderlust and head out on the open road. You can park it near the coast or somewhere concealed for a relaxing and quiet weekend. If being on the water is more your thing, there are even tiny floating homes.

Who owns one? The small, but rapidly growing number of tiny house homeowners can be found all over the country. People are shedding their square footage and downsizing from coast to coast. In 2013, the tiny home movement saw 2,600 residents, while 2014 currently has about 4,000 residents and growing. People are joining the tiny house movement for various reasons. Some want to downsize due to environmental or financial concerns, others are looking for more time and freedom in their lives. Having tiny homes encourages people to live beyond their own walls and spend more time in the outdoors and their community. Tiny homes have redefined the American dream by promoting quality over quantity.

If you think you might want a tiny house as your primary home, the only sacrifice is space; the gains however, are countless. Tiny homes come in all shapes and sizes and can be modern, minimal, or luxurious. These tiny homes are a fun and exciting endeavor to which you can easily add your own flavor. And because you can get a prefab tiny home delivered right to your door, the home buying process is as simple as the homes themselves.

If you want to check out more house styles you can visit our Tiny House page on Pinterest.

For Buyers • March 10, 2018

Love Letters: How to set yourself apart in a seller’s market

by Windermere Windsor

Love letters are a lost art form, in romance and home buying. Yes, home buying. If you’re a buyer and you want to set yourself apart from other buyers, you might want to state your intentions clearly by declaring your abiding love for the seller’s home in a letter. Here are a few tips for writing a love letter that works (for love letters of a romantic nature, you’re on your own).

Consider what about the home makes it your dream home. Do you see yourself raising a family there? Do you have a special attraction to the architectural/design style? Does the home evoke a sense of nostalgia? Consider your emotional reaction to the home. Many sellers are emotionally tied to their homes, and they often want others to see value in the things that make the home appealing and unique.

Share your home-buying journey. Whether you’re buying your first home, upgrading to something larger, or seeking a place for retirement, those personal stories can help a seller empathize with you.

Share commonalities. If you have any information about the people selling the house, share what you have in common. This could be anything from children to hobbies.

Show, don’t tell. If you can, paint a picture of what your life will be like when you live there. For example, “I can imagine pancake breakfasts with our two children in the lovely kitchen.” If the seller has had similar experiences, continuing those traditions may be important to them.

Don’t over-compliment the seller. A love letter should be an authentic message about your interest in the home. A seller can tell if you’re genuine, so keep your compliments sparse and real.

Keep it short and simple. Your love letter should be a sonnet, not a novel. Keep to the point and try to remain under 200 words.

Show stability. You might find yourself bidding against all cash buyers or people willing to pay more than you are. Your letter may set you apart from the competition emotionally, but don’t forget to share that you’re a financially viable candidate. Also, if you have unique (and strong) resume attributes, consider including a couple of key points. You never know what might draw the seller to you.

Don’t point out flaws or improvements to be made. Even when you’ve found your dream home, you may still have plans for improvements. This is not what sellers want to hear. Make sure not to point out the household flaws, or renovations you will make once the ink has dried. This could sour the seller to your overture.

Consider a multi-media love letter. Last year, a Windermere agent helped his client purchase the home of her dreams. She was a violinist and the home she desired required a certain acoustic quality. He followed her through the home while she played in different rooms. When she sent this video to the sellers, it helped set her apart from other buyers bidding on the home.

Be professional. While this is a love letter and somewhat emotional, it is also a part of a business transaction. Do not be overly familiar. Remember to format, address, and copy edit your letter as you would with any other business correspondence.

Here are some samples of love letters.

If you are submitting a love letter with your bid, make sure to consult your agent. They may have inside information about the people selling the home through their connections with the selling agent. Your agent can advise you if your letter is appropriate and what information it should contain.

In a competitive seller’s market a love letter will not always work, but as in love, it is always worth a try.

Have you ever written a love letter with a house offer? What was your experience?